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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What is your MOQ?

We do not have MOQ. We accept lower quantity for your trial order. For the item in stock, we can even supply you at 5pcs.

Can I get samples?

Of course, we usually provide existing sample for free, however a little sample charge is needed for custom designs. Samples charge is refundable when order is up to a certain quantity.

How long is the lead time of the samples?

For existing samples, it takes 3-5 days.

How long is the lead time for mass production?

For some items we keep some stock that can be delivered in 2 weeks. It’s 25-60 days for new production.

What is your payment term?

20% deposit and Balance before shipping.

Can I customize my own Brand?

Yes. We can do however you need to reach certain quantity for each item.

How will you deliver the goods?

For some orders with small quantity, we can deliver by air or express. For bulk and big quantity, we will deliver via ocean by FCL or LCL.

Guarantee period?

One year warranty.